How do I order?
To Order by Phone:
Call us within the United States (413-585-1515) Monday through Friday, 8:00 am to 5:00pm Eastern Time. Please have your credit card ready before calling.
Can I use an Esselon gift card on your web site?
Unfortunately, at this time, we cannot redeem Esselon gift cards through the website. To order, you must use a valid credit card.
What is your return policy?
If you are not 100% satisfied with a product, we will exchange it or refund the amount of the product (excluding shipping charges). Unopened merchandise may be exchanged for any reason within thirty days of the order date. Custom ground coffee is non-returnable unless you are unsatisfied with the quality. Please call us at 413-585-1515 to obtain a return authorization. Products shipped to 3rd party shipper and/or freight forward house are considered final sale products and cannot be returned or exchanged.
What if my order is incorrect or damaged?
If you receive an order that is incorrect or the product you received is damaged, please contact our office at 413-585-1515 within thirty days of the order date. A refund or replacement will only be issued upon our receipt of the damaged or incorrect products. In the event that a return shipment is authorized for the incorrect or damaged product, we will only be responsible for the return shipping & handling cost from the original ship-to address, via UPS ground shipping. Esselon Coffee Roasting Co., Inc. is not responsible for any shipping expenseps incurred outside of the original business transaction. Products shipped to 3rd party shipper and/or freight forward house are not qualified for return or exchange under any circumstance.
Who can I contact if I have a problem with my order?
You can give us a call Monday-Friday from 8am to 5pm Eastern Time at 413-585-1515, and we would be glad to help!
Which shipping carrier do you use?
We offer domestic shipping through UPS and USPS, or you can choose to pick up your order at our location in Hadley, MA during regular business hours.
When is my order shipped?
We roast our coffee on site, and want you to have the freshest beans possible. We roast on Monday and Thursday, so orders are processed and will be shipped after the next roasting cycle. You will be contacted if an item is out of stock and shipment will be delayed. Orders are shipped via UPS within the continental U.S. unless otherwise stated and we do not offer Saturday deliveries. Please provide a physical shipping address for deliveries. Call for shipments to P.O. boxes and international addresses. It usually takes 5-7 business days for your order to be delivered via UPS Ground.
Do you ship outside of the United States?
Please contact us for your specific needs.
Can I ship to an address that is different from my billing address?
Yes! When going through the checkout process you will be asked to enter in your billing address. On the same page, there is an option to choose a different shipping address.
What do you do with my personal information?
Esselon Coffee Roasting Co., Inc. is committed to maintaining the privacy of every online customer. This policy applies all users accessing our web site and may be modified from time to time.
Esselon Coffee Roasting Co., Inc. does not sell, rent or give away our customer’s personal information to other non-affiliated companies or businesses for their profit through the sale of goods of services. We do not sell and therefore do not profit from the sale of customer databases, lists and other personal information to non-affiliated business entities. The only occasion we have to share personal information with third parties is in the general maintenance of the system and the customer database for our own use and benefit.
We gather customers’ personal information only so that we may fulfill online orders, and better develop our relationships with customers. This information is for internal processing purposes only. Our customer database will be used to determine customer preferences so that we may maintain a positive relationship with our customers.
At Esselon Coffee Roasting Co., Inc., we recognize that security and privacy are of the utmost importance in an online shopping experience. We have devoted a great deal of effort to ensure that your personal information is safeguarded while you shop at esselon.com.
Data Encryption – Recognizing the importance of security, our website is designed to allow submission of orders only if operating in a secure mode. This means that your information is encrypted before passing over the Internet. Esselon.com utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:
Potentially sensitive information – such as your name and address. Critically sensitive information – such as your credit card number. Positive Identification – esselon.com is registered with site identification authorities to enable your internet browser to confirm the identity of esselon.com before any online transmissions are sent.
With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information required to complete and online order.
Privacy for Children Under Thirteen
Children under the age of thirteen (13) are not permitted through our website to purchase any products or services offered by Esselon Coffee Roasting Co., Inc. If you are under the age of thirteen (13), an adult must purchase such products. In order to respect the privacy of children under the age of thirteen (13), we ask that these children do not provide any personal information to or through our website.
Acceptable uses of this website:
This website may be used only for legitimate, informational and shopping purposes. Any other use, including the duplication, reproduction, distribution, modification, republication, transmission and display of the content on this site is strictly prohibited. No portion of this site may be exploited for any commercial purpose that is not expressly permitted by Esselon Coffee Roasting Co., Inc.. It is also prohibited to harm this site in any way, or otherwise use it in an improper manner. Improper use of the site includes but is not limited to hacking into the site’s systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the site.
Reservation of Right to refuse service:
Esselon Coffee Roasting Co., Inc., and its affiliates, reserve the right to refuse service, terminate accounts and/or cancel orders in its discretion including, without limitation, if Esselon Coffee Roasting Co., Inc., believes that the customer conduct violates applicable law or is harmful to the interests of Esselon Coffee Roasting Co., Inc., and its affiliates.
The contents and compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, are the property of Esselon Coffee Roasting Co., Inc., or its content suppliers and is protected by U.S. and international copyright laws. All software used on this site is the property of Esselon Coffee Roasting Co., Inc., or its software suppliers and is protected by U.S. and international copyright laws. No software from this Site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Esselon Coffee Roasting Co., Inc., PROVIDES THIS WEBSITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. Esselon Coffee Roasting Co., Inc., MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Esselon Coffee Roasting Co., Inc., DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Esselon Coffee Roasting Co., Inc., DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM Esselon Coffee Roasting Co., Inc., ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Esselon Coffee Roasting Co., Inc., IS NOT LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
THE LAWS OF SOME STATES DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF ANY OF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS STATED ABOVE MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.